Refund policy

 

Return and Refund Policy

 


Crafted with Care. Protected with Integrity.


At VENNart, each creation is a statement — handcrafted, one-of-a-kind, and made with purpose. We value quality, attention to detail, and client trust. While our works are final once sold, we understand that rare situations may require special care.


 


Lost Packages

 


We entrust our shipping partners with great confidence, but once a parcel leaves our studio, we are not liable for loss in transit. We advise ensuring that your delivery details are accurate and secure. 


 


Delayed Deliveries

 


In the rare event of a significant delay, you may be eligible for a modest partial refund, depending on the situation. Each case is handled thoughtfully, with care and discretion.

 

 

 


Situations Where Refunds May Apply

 


 


Damaged Artworks

 


If your piece arrives damaged:

 

  • Please contact us within 5 days of delivery with clear photos of the item and packaging.

  • A full refund will be issued once the item is returned to us in its delivered condition.

  • We will cover the return shipping costs as a courtesy.

 


 


Incorrect Items Received

 


If you receive an item other than what you ordered:

 

  • Notify us within 5 days of delivery.

  • After confirming the error, we will arrange for return shipping at our expense.

  • A full refund will be processed once the item is returned in original condition.

 

 

 

 

❌

Please Note: Refunds Will Not Be Issued For

 

 

  • Change-of-mind or preference-based returns

  • Damage caused after delivery

  • Items reported more than 5 days after delivery

  • Natural variations in handmade items, which are part of their uniqueness and value

 

 

 

 

💌

Need to Report an Issue?

 


Please email us at shop@vennart.co with:

 

  • Your order number

  • Description of the issue

  • Supporting photos 

 


We treat every concern with care and are committed to resolving issues fairly, professionally, and with respect for the art we share.